Shipping policy
We ship worldwide from Belgium. Here is how long your Storm Shell takes, what it costs, and what happens if something goes wrong on the way.
Pre-orders
Every animal is a drop: 250 numbered pieces, produced once. Pre-ordered shells are made after you order, which is how we keep every run small and never overproduce. Expect delivery around 4 to 6 weeks from your order date. We email you at every stage, including tracking once your shell ships.
Ordering more than one shell? Everything ships together in one parcel.
Processing
Once your shells are ready they leave our warehouse within 1 to 3 business days, excluding weekends and public holidays. You receive a confirmation email with tracking as soon as the parcel is registered with the carrier.
Delivery times
After dispatch, transit depends on where you are:
| Destination | Estimated transit |
|---|---|
| Belgium, Netherlands, Luxembourg | 2 to 4 business days |
| Germany, France | 3 to 5 business days |
| Rest of the EU | 4 to 8 business days |
| United Kingdom, Switzerland, Norway | 4 to 8 business days |
| United States, Canada | 5 to 10 business days |
| Rest of the world | 7 to 14 business days |
These are estimates, not guarantees. Carrier delays, customs checks and extreme weather sit outside our control.
Shipping costs
Shipping is calculated at checkout based on your destination. Delivery is free on orders over €179.
Customs, duties and import fees
Orders inside the EU never pay import duties. Outside the EU, your parcel may be charged import duties and local taxes by your country’s customs; these are paid by the recipient on delivery.
Tracking
Your tracking number is created the moment your parcel is registered, but scans only appear once it physically moves through the carrier’s network. A few quiet days at the start are normal. Track your order any time on Track Order. If tracking hasn’t moved after 10 days, send us your order number through the contact form and we’ll chase the carrier for you.
Incorrect addresses
Please check your address carefully at checkout. Address changes are possible until your shell ships — tell us as soon as possible. If a parcel comes back to us because the address was incomplete or incorrect, we’ll reship it once you cover the new shipping cost.
Missing or damaged parcels
Parcel damaged or something missing? Contact us within 14 days of delivery with your order number and photos, and we’ll sort a replacement or refund.
Tracking says delivered but no parcel? Check with neighbours, your building’s reception and local pickup points first. Still nothing after that? Contact us within 7 days and we’ll open an investigation with the carrier.
Changing or cancelling an order
See our cancellation policy. EU customers always keep their full 14-day right of withdrawal after delivery.
Contact
Questions about your delivery? Use our contact form.
