FAQ
Everything you need to know about the drop, shipping and returns. Can’t find your answer? Use our contact form.
The drop
What is WETWILD™? Our hydrochromic print. Dry, a Storm Shell reads as a clean single-colour jacket. When rain, sea spray or a waterfall hits it, the animal comes up in a deeper shade of the base colour. Dry, it is a clean shell again until the next storm. Wild when wet.
How limited is it really? Every animal is made once: 250 numbered pieces (Nº 001–250), never restocked. When an animal is gone, it’s gone.
Which animals are there? Tiger, Zebra, Python, Python 2, Crocodile, Husky, Fox, Giraffe, Maine Coon, Leopard and the Winter Anorak — with more coming. The wolf is our origin: you’ll find it on the inside label of every shell.
What is the early bird price? Until 15 November a Storm Shell Tiger, Giraffe or Leopard is €119 instead of €149. After that the price goes back to €149.
How does a pre-order work? Each animal is a batch of 250. We make it after you order; the first jackets ship in November. See how pre-order works.
Orders
Can I change or cancel my order? Yes, any time before your shell ships. Send us your order number through the contact form. See the cancellation policy.
I entered the wrong address. What now? Contact us right away and we’ll update it before your order ships.
Shipping & delivery
Where do you ship? Worldwide, from Belgium.
How long does delivery take? Storm Shells are pre-orders: the first jackets ship in November. After dispatch, transit takes:
| Destination | Estimated transit |
|---|---|
| Belgium, Netherlands, Luxembourg | 2 to 4 business days |
| Germany, France | 3 to 5 business days |
| Rest of the EU | 4 to 8 business days |
| United Kingdom, Switzerland, Norway | 4 to 8 business days |
| United States, Canada | 5 to 10 business days |
| Rest of the world | 7 to 14 business days |
How much does shipping cost? Nothing — shipping is free worldwide. Priority shipping (first out when the batch ships) is €9.95.
Will I pay customs or import fees? No. No extra taxes or import duties on delivery, wherever you are.
How do I track my order? You receive a tracking link by email as soon as your parcel is registered. You can also follow it in My orders. If tracking hasn’t moved after 10 days, contact us and we’ll chase the carrier.
My parcel arrived damaged, or something is missing. Contact us within 14 days of delivery with your order number and photos. We’ll sort a replacement or refund.
Sizing, fit & care
What sizes are there? Unisex XXS–3XL, with a relaxed fit and room for a hoodie underneath. Between two sizes? Take your usual size for a relaxed fit, or size down for a closer fit.
How do I care for my shell? Wash inside out at 30 °C on a gentle cycle, no bleach and no fabric softener. Hang to dry — no tumble dryer, and don’t iron over the print. That keeps both the water-repellent finish and the reveal working.
Will the reveal wear off? The print is made to react again every time it gets wet. Follow the care instructions to keep it reacting for as long as possible.
Returns & refunds
What’s your return policy? You have 14 days from delivery to register a return. Shells must be unwashed, unworn outside and returned with the numbered label, tags and packaging. Full details in the refund policy.
Can I exchange for another size? Yes, while your size is still available in the drop — otherwise we refund you.
How long does my refund take? Refunds go back to your original payment method within 5 to 10 business days of us receiving your return.
I’m in the EU. What are my rights? You can withdraw from your purchase within 14 days of delivery, no reason needed. Return shipping is yours to cover unless the item is faulty.
Payments
Which payment methods do you accept? The methods available in your country are shown at checkout.
Is my payment information secure? Yes. Payments run through Shopify’s secure checkout, and card details are always encrypted in transit.
Privacy & your data
What do you do with my personal data? We use it to process your order, arrange shipping and returns, and — only if you opt in — send you drop updates. Full details in our privacy policy.
How do I unsubscribe from emails? Use the unsubscribe link at the bottom of any of our emails.
Contact
How do I reach you? Through our contact form. We reply within 1 to 2 business days.
Who is behind Young Value Co.? A Belgian label inspired by wolves traversing Belgian rain. We make clothes for going out whatever the weather — plain on the street, wild when wet.
