Refund policy

Not right? It happens. You have 14 days from delivery to send it back — for an exchange or your money back.

The 14-day window

You have 14 days from the date of delivery to tell us you’re returning something. Send us your order number and the item(s) through the contact form; we reply with the return address and instructions. Once registered, you have a further 14 days to send the parcel. Please don’t post anything back before registering — unregistered parcels are slower to process and harder to trace.

Conditions

Shells must be unworn outside, unwashed, and returned complete with the numbered label, all tags and the original packaging. Try it on the way you would in a fitting room. Testing the reveal with a little water is fine — the print is made to come and go.

Discounted items, including shells from the 1 + 1 offer, can be returned on the same terms. Refunds are calculated on the price you actually paid; if you return one shell of a 1 + 1 order, the refund is the amount paid for that order minus the full price of the shell you keep.

Exchanges

Wrong size? Tell us in your return request which size you need. Because every animal is a limited drop of 250, exchanges depend on what is still available; if your size is gone, we refund you instead.

Return shipping costs

Return shipping is the customer’s responsibility. The only exception is when an item arrives faulty, damaged or isn’t what you ordered — then we cover the return cost in full.

Inspection and processing

Returns are inspected within 5 business days of arriving at our warehouse, and we email you the outcome either way. Approved refunds go back to your original payment method within 5 to 10 business days. Depending on your bank, it can take a few extra days to show on your statement.

Damaged or faulty items

If your shell arrives damaged or develops a fault, contact us within 14 days of delivery with your order number and photos. We’ll replace it free of charge where the drop allows, or refund you in full, including original and return shipping. Your statutory rights for faulty goods (2-year legal guarantee in the EU) apply on top of this policy and aren’t limited by it.

Pre-orders

Pre-orders carry exactly the same rights. The 14-day window starts on the day your order is delivered, not the day you placed it. You can also cancel a pre-order for a full refund any time before it ships.

EU right of withdrawal

If you’re based in the EU, you can withdraw from your purchase within 14 days of delivery without giving a reason. We then refund the full order value, including the standard outbound shipping you paid. Return shipping costs are yours to cover, unless the item is faulty.

Returns we can’t accept

We may refuse a return that arrives worn, washed, incomplete, outside the return window or unregistered. If that happens, we email you first and explain why — nothing gets quietly rejected. We can send the item back to you at your cost, or hold it for 30 days while you decide.

Contact

Unsure about your size before you order? Ask us through the contact form — we’d rather help you get it right the first time.